Monthly archive for February 2014

February’s GNJSHFSA Workshop – A Big Success!

Workshop - Healthcare Challenges Patient Satisfaction, HCAHPS & Regulatory Expectations

Workshop – Healthcare Challenges Patient Satisfaction, HCAHPS & Regulatory Expectations

On February 26,2014 – 33 people braved the cold to attend our first 2014 Workshop.  The morning was filled with three great speakers, sharing , and learning by all!

A BIG thanks go out to our speakers for their engaging presentations ==>

  1. Maureen Eisner, Director of Patient Experience at Saint Clare’s Healthcare System
  2. Angela O’Neill, Director of Nutrition,Hunterdon Medical Center
  3. Gary Triolo, Director of Food & Nutrition CentraState Healthcare System

Plus, a special thanks goes out to Joanne McMillian for hosting this workshop at her facility – Saint Claire’s

Some Participant feedback

  • Each had great info to take away

  • All speakers very helpful

  • Gary’s talk was helpful

  • Everything is great

  • The website was very helpful

  • Love ‘Infection Control’

  • Honest real-time information at personal facilities

  • It was great and informative

  • All the information which was provided was excellent

  • Patient satisfaction was most helpful

  • Patient satisfaction – few good reminders of making sure patient always feels well taken care of

  • I enjoyed the workshops. This is my 2nd GNJSHFSA workshop. They are always informative. I would just like to get more information for transportation by bus or train coming from out of state. I was extremely appreciative of the assistance arranging for transportation for me to get to the workshop. I took the train and someone picked me up and brought me to Saint Claire’s.

  • Expected more from patient satisfaction section

  • Future topic – Customer Service